Opening of new operations centre to drive multi-million euro R&D
project
DUBLIN--(BUSINESS WIRE)--May 25, 2017--
Pitney Bowes Inc., a global technology company, has today announced
plans to open a new Operations Centre in Dublin that will house a
three-year multi-million euro R&D project focused on developing a next
generation e-commerce and payments platform for global brands.
The new Operations Centre will comprise a Client Support Centre and
Research & Design Centre, creating approximately 100 new jobs for
technical support, customer support and e-commerce R&D professionals in
the region over the next few years.
As global commerce continues to grow, the platform being developed at
the Research & Design Centre in Dublin will create opportunities for
merchants to reach consumers around the world and expand into new
markets at speed.
The Client Support Centre is part of Pitney Bowes’ global strategy to
deliver its clients the best support as more organisations, including 90
per cent of the Fortune 500, rely on its solutions and services to power
global commerce. The technical support and customer support
professionals will serve clients located in the UK, Ireland and Nordic
regions.
Pitney Bowes’ investment in Dublin is supported by the Department of
Jobs, Enterprise and Innovation through IDA Ireland. Minister for Jobs,
Enterprise and Innovation, Mary Mitchell O'Connor said, "I'm delighted
that Pitney Bowes are opening a new Operations Centre which will create
100 new jobs and are investing in a high value strategic R&D project. We
in Government are working to make Ireland an attractive destination for
global technology companies such as Pitney Bowes. Our economy is an open
and business friendly one with a minimum of administrative hurdles. We
strive to ensure that we have the requisite skills available to meet the
needs of industry and this is paying off. I wish Pitney Bowes every
success with their Client Support Centre and their R&D project."
“Dublin’s rich mix of client services talent and language skills,
combined with the excellent support that we’ve received from IDA Ireland
make it a great place for us to locate our client support operation as
well as our innovation team,” said Audrey Lynch, Director of Client
Operations for Europe at Pitney Bowes Inc. “Our clients turn to us
around the clock to power billions of transactions globally, and
ensuring they receive the best account and technical support is a
strategic priority for us. This new facility will help us deliver on our
promise to clients in the UK, Ireland and Nordics.”
Martin Shanahan, CEO of IDA Ireland said: “Ireland’s diverse
multilingual talent pool and pro-business infrastructure make Ireland
the ideal destination for companies like Pitney Bowes. I am delighted
that they have chosen to establish both a customer support centre and a
high value R & D project in Ireland. I wish the company every success
and offer the continued support of IDA Ireland in the future.”
Pitney Bowes currently operates in Dublin a Global Ecommerce centre,
supporting cross-border retail for many of the world’s most iconic
retailers and brands. The new Pitney Bowes Client Support Centre team
will be located alongside their Global Ecommerce colleagues in
Fitzwilliam Square West, Dublin and builds on the company’s continued
investment in the region.
In 2016 Ireland’s economy grew by 5.2 per cent, outstripping all other
Eurozone countries and nearly all official forecasts. A growing number
of multinational companies are continuing to choose the region as a base
for locating either their European hubs or regional customer support
facilities.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company powering billions
of transactions – physical and digital – in the connected and borderless
world of commerce. Clients around the world, including 90 per cent of
the Fortune 500, rely on products, solutions, services and data from
Pitney Bowes in the areas of customer information management, location
intelligence, customer engagement, shipping, mailing, and global
ecommerce. And with the innovative Pitney Bowes Commerce Cloud, clients
can access the broad range of Pitney Bowes solutions, analytics, and
APIs to drive commerce. For additional information visit Pitney Bowes,
the Craftsmen of Commerce, at www.pitneybowes.co.uk.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170525005078/en/
Source: Pitney Bowes Inc.
IDA Ireland press office:
+353 1 6034127
or
Pitney Bowes
Hina
Sharma, +44 (0) 7595 092 430
Head of External Communications Europe
hina.sharma@pb.com
